I'm an MLO by trade and went to Oaktree to refinance my home. I am very picky and honestly can be a little difficult to deal with when things don't move the way I think they should move, based on doing this for 14 years. So, I have to my processor Normandee Ballingham a HUGE shout out because thanks to her hard work and patience with me, I am closing on my loan soon. My favorite part in working with her was her communication. If I had a question or concern, she responded very quickly. Also, there were a few hiccups with the appraisal, but Normandee was able to get underwriting to adjust things so that I basically will end up with the same funds from closing. She and Oaktree as a whole were great and I look forward to working with them in the future with my clients. Thank you!!!